Vip games Terms & Conditions – Full Version

1 General Terms & Conditions

VIP Games (https://vipgames.im) is an online gaming and Sports Betting platform. These terms and conditions form a legal agreement between VIP Games and its users. By accessing or using the platform, you confirm that you have read and understood these terms and conditions in full.

These terms and conditions are governed by the laws of Bangladesh and applicable international law. VIP Games reserves the right to modify, amend, or update these terms at any time. Users will be notified of any changes via a platform notification. Continued use of the platform after any such changes constitutes acceptance of the updated terms.

If you have any questions or need clarification on any term, email us at support@vipgames.im. Our team is always ready to assist in Bengali.

2 Account Registration

To open an account with vip games, you must provide accurate and complete information. vip games reserves the right to close any account registered with false or incomplete details.

Registration Terms:

• Each person may register one account only.
• Providing your real name, correct date of birth, and valid contact details is mandatory.
• Only one account may be opened per email address.
• A verification email will be sent after account creation and must be confirmed within 48 hours.
• Keeping your account password confidential is your responsibility.
• Transferring or renting your account to another person is strictly prohibited.

As part of KYC (Know Your Customer) verification, you may be asked to submit a copy of your National ID, passport, or other valid identification. Failure to provide these documents may result in withdrawal access being temporarily suspended.

3 Age Verification

VIP Games strictly enforces an 18+ policy. Use of this platform by anyone under the age of 18 is strictly prohibited.

• Your date of birth must be entered accurately at the time of registration.
• A government-issued ID may be requested at any time for age verification.
• Accounts created with a false age will be closed and any deposited funds will not be refunded.
• If it is found that a minor is using an account, the relevant authorities will be notified.

4 Deposits & Withdrawals

All deposits and withdrawals on VIP Games must follow the designated process. Transactions are currently supported via bKash, Nagad, and Rocket.

Deposit Conditions:

• The minimum deposit amount is ৳500.
• Deposits are usually credited to your account within 5 minutes.
• The mobile number used for a deposit must match the number registered on your account.
• Deposits made through a third party are not permitted.

Withdrawal Conditions:

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 24 hours.
• Withdrawals may be temporarily held if KYC verification has not been completed.
• Withdrawals can only be processed through the same method used for the original deposit.
• The required wagering conditions must be met before bonus funds can be withdrawn.

5 Betting Rules

The following rules apply to all betting on vip games. All bet types — Sports Betting, Live Casino, and lottery — fall under these terms.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is cancelled due to a technical issue, the staked amount will be refunded.
• Odds update in real time; the odds displayed at the moment you confirm your bet are final.
• In the event of any dispute regarding match results, the decision of our sports analysis team will be considered final.
• Arbitrage betting — placing bets from multiple accounts on the same event to guarantee a result — is strictly prohibited.
• Automated betting using software or bots is strictly prohibited.

Odds during live betting may change due to network latency. VIP Games accepts no liability in such cases.

6 Bonuses & Promotions

VIP Games regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are clearly stated alongside the offer.

General Bonus Terms:

• The welcome bonus is available to new members once only.
• The required wagering multiplier must be met before any bonus can be withdrawn (typically 5x to 20x).
• Bonus validity is typically 7 to 30 days; any unused bonus will be forfeited once it expires.
• If the same person claims the same bonus through multiple accounts, all associated accounts will be suspended.
• Vip games reserves the right to modify or cancel any bonus offer at any time.

7 Responsible Gaming

Vip games believes in responsible gaming. We want every user to play within the bounds of entertainment. Excessive gaming can lead to financial and psychological harm.

• You can set your own deposit and loss limits at any time.
• You have the option to temporarily close your account for a set period (Self-Exclusion).
• If you notice signs of gaming addiction, seek help immediately.
• For more information on responsible gaming, visit our Responsible Gaming See page.

If you or someone you know is struggling with a gaming addiction, seek professional help immediately. vip games is committed to raising awareness on this issue.

8 Prohibited Activities

The following activities are strictly prohibited on vip games and will result in permanent account closure:

• Creating or operating multiple accounts.
• Unauthorized access to or use of another person's account.
• Money laundering or use of funds from illegal sources.
• Attempting to predetermine betting outcomes or engaging in match fixing.
• Operating an account using software or automated methods.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using a false identity or fraudulent information.
• Misconduct or threats directed at the customer support team.

9 Account Closure

Vip games may temporarily or permanently close an account under the following circumstances:

• Violation of the terms and conditions.
• Suspicion of fraud or dishonest activity.
• Failing to provide KYC information or submitting false information.
• Extended inactivity (more than 12 months).
• Court orders or requests from regulatory authorities.

Users may also request account closure at any time. Any remaining balance will be returned subject to the applicable conditions being met.

10 Limitation of Liability

Vip games is not liable for the following:

• Losses caused by internet connection disruptions.
• Delays caused by disruptions to third-party services (payment gateways).
• Loss of password or account information due to the user's own negligence.
• Service is temporarily unavailable due to an unexpected technical issue.
• Financial losses resulting from gaming — every bet is the user's own decision.

However, if funds are incorrectly deducted from your account due to a technical error, vip games will correct the issue and provide compensation where applicable.

11 Privacy

Protecting your personal information is our priority. For full details on how we collect, store, and use your data, please refer to our Privacy Policy Available on the page.

• Your information is never sold to third parties.
• Your information is never shared unless required by law.
• All data is secured through SSL encryption.

12 Changes & Amendments

Vip games reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notification.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. We recommend checking this page regularly.

For any questions or complaints, please contact us at support@vipgames.im. Our team is always ready to assist you in Bengali.